Refund Policies

REVERSAL

It varies according to the payment method used in the order placed:

VIA CREDIT CARD

Credit to your VESTEM online store account to be used for future purchases or refund to the same credit card used to pay for the return in question. Bearing in mind that credit card operators may take up to two invoices subsequent to the month of requesting the reversal to carry out the credit.

THE REVERSAL PROCESS

As long as the returned items are within the return conditions, our finance department will arrange for the return. authorize the credit referring to the What will your return be? reversed and credited to your account or used to pay for your exchange reservation order.     You will be notified when the amount is released and you can also follow the process through your login on the site. The status of your chargeback is:

• The reversal procedure will be followed. This will start after receiving the returned products, checking and approval by our logistics team. (deadline: 10 to 15 working days depending on the region).
• After conference and approval, our team will ask for an application. The voucher will be sent with the credits in the value of the product to the registered customer's e-mail address or will activate the Contact your credit card operator so that they can proceed with the return of the amounts referring to your invoice.
• The deadline for refunding amounts informed by your credit card operator may vary from 30 to 60 business days, depending on the card brand. From here all the responsibility rests with; your credit card company.